For the vast majority of our customers, Greenback can e-file your tax return with the IRS on your behalf.
There are some cases in which the IRS does not allow e-filing, such as if you are filing late and/or for multiple tax years at one time, or when filing with the Streamlined Procedures. In that case, we will inform you and provide you with instructions to file a signed paper version. Then you must sign the form and submit it directly to the IRS.
There are also times when the IRS e-file system is down, generally at the end of the year when they are updating the system for the coming tax year. In these cases, you will need to print, sign, and mail in a paper version.
If you have any questions or need any support at all, you are welcome to reach out to help@greenbacktaxservices.com or start a chat on our website!