If you receive an error message in your portal that prevents you from moving forward, we have a few basic troubleshooting steps that you can try - these steps will likely resolve your issue without any intervention from our internal team!
- Clear your cookies and cache or switch to a new browser (not Internet Explorer) - sometimes, certain browser settings can cause issues with file-sharing sites, so this could be a quick fix.
- If you are using a mobile device, switch to a laptop/desktop - we've found that our system works better with laptops or desktops!
- Whitelist our website on any VPNs, adblockers or firewalls that block file-sharing sites - (these are usually found on work computers). As a last resort, you may need to disable these - however, this must be done with extreme caution!
If you continue to receive an error message even after attempting these steps, please reach out to help@greenbacktaxservices.com or start a chat on our website!